Terms and Conditions

Carriage Paid Orders

Location Frames Order Value Candles & Diffusers Order Value Security Fee Free Delivery to Your Store For the Carraige Paid Order Value
Mainland UK Next Day £200 £300 Nill To Your Store
Mainland USA $350 $450 $20 To Your Store
Mainland Europe €400 €400 Nill To Your Store
Rest of the World Available on Request Available on Request Nill Shipping Quote available on request. FOB NE71 6SL

Minimum Orders & Minimum Order Quantities

Location Frames Order Value Minimum Quantity Per Item Per Order Candles & Diffusers Order Value Minimum Quantity Per Item Per Order Testers Candles & Diffusers
Mainland UK Next Day £200 3 Per Item £300 4 Per Item Excluding Testers 1 Per SKU Per Order at 50% Disc
Mainland USA $350 3 Per Item $450 4 Per Item Excluding Testers 1 Per SKU Per Order at 50% Disc
Mainland Europe €400 3 Per Item €400 4 Per Item Excluding Testers 1 Per SKU Per Order at 50% Disc
Rest of the World $350 3 Per Item $450 4 Per Item Excluding Testers 1 Per SKU Per Order at 50% Disc

Payment Terms

Trade Customers: All opening orders are on a Pro-forma basis, all subsequent UK orders may be settled 30 days net date of Invoice, subject to approval of your references.
In the event of late payment the company reserves the right to charge the customer interest on the amount unpaid after 30 days, at the rate of 5 percent per month, until payment in full is made in full. Interest will be applied to an accrued value.
The Company utilises the services of Logic Group PLC and may, from time to time, use the services of similar agents to collect outstanding debts. Any fees incurred in respect of any legal action will also be the responsibility of the Customer.
Title to the goods shall not pass to the customer until the company has received in cash or cleared funds the price of the goods and all payments due to the company.

E-Commerce

Addison Ross branded products may not be offered for sale on Amazon or EBay or any discounted website without written permission from Addison Ross Ltd.

Method of Payment

We accept payments by the following methods:

Visa or MasterCard credit cards
Swift bank transfers.
EU Sepa
A UK pounds Sterling cheque drawn on a UK bank
A US dollar cheque is accepted for US Dollar Invoices

Credit Card Security

All Credit Card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Goods Delivered Damaged or Faulty

Goods delivered in a damaged state or faulty in some other way should be carefully repacked and forwarded to the address below. If you are an American Trade client, please forward the item to your local representative.

You must notify us in writing within working 2 days of receipt of goods; claims will not be valid after this time.

Customer Care
Addison Ross Ltd,
Wooler Industrial Estate
Wooler
Northumberland
NE71 6SL

sales@addisonross.com

The company shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage , negligence, abnormal working conditions, failure to follow the company's instructions (whether oral or in writing), misuse or alteration or repair of the goods without the company's approval.

Liability

The company shall not be liable to the customer or be in breach of the contract by reason of any delay in performing, or any failure to perform, any of the company's obligations in relation to the goods or the service, if the delay or failure was due to any cause beyond the company's reasonable control.