送货、退货和保证

保证

我们的政策是立即购买并永久保存，这就是我们提供终身保修的原因。

退货

我们有一个 无 Quibble 90 天退货政策，可更换或退款。商品必须完好无损地退回，包括没有任何痕迹或撕裂的原始包装。

对于建筑师和室内设计师下的订单，我们只接受有缺陷的退货。我们不提供 SOR。

退货邮费由购买者承担。

请附上您的订单号和说明您是想要退款还是换货的说明。

我们的退货地址是：

艾迪生·罗斯
伍勒工业区
伯威克路
伍勒
诺森伯兰 NE71 6AH 英国

我们正在不懈努力，在全球范围内提供免费送货服务，到目前为止，我们可以在英国、美国和欧洲提供免费送货服务。

英国送货

我们为 12:00 之前下达的所有英国订单提供次日送达服务。我们使用 DPD。

如果您在星期四上午中午之前订购，您的订单应在星期五送达。如果您在周五上午中午之前订购，您的订单应在周一送达。请注意，对于英国送货，如果您在周六或周日下订单，订单将在周一早上处理。这意味着您的交货通常会在星期二到达。

我们为每批货物提供运单跟踪代码。

欧盟订单

我们为所有欧盟订单提供 2 个工作日交货 放置在 12.00 之前。 DHL 快递员免费。

如果您在星期四上午中午之前订购，您的订单应在星期一送达。如果您在周五上午中午之前订购，您的订单应在周二送达。请注意，对于欧盟配送，如果您在周六或周日下订单，订单将在周一早上处理。这意味着您的交货通常会在星期三到达。

我们为每批货物提供运单跟踪代码。

国际订单

我们提供免费送货到美国。交货需要 1 到 3 天

我们很高兴能够将您的订单运送到世界大部分地区。 DHL Courier 读/写 £25

根据您所在的国家/地区，订单可能需要在入境点缴纳进口税和可能的销售税；这些费用是买方的责任，必须由买方支付。

我们为每批货物提供运单跟踪代码。

室内设计师和设计师回归

使用 Designer Offer 代码的室内设计师不得退回购买的物品，除非收到的物品已损坏。

How do I make a return?

We offer a no quibble 90 day returns policy. Please send your items back to us with a refund request at: Addison Ross, Wooler Industrial Estate, Berwick Rd, Wooler, Northumberland, NE71 6AH, UK Please make sure to request a proof of delivery service from your chosen method of postage/courier.

What if my item is faulty or damaged?

Please email us with an image of your product and description of the issue to sales@addisonross.com and we will be happy to help. Please allow up to 24 hours for a response.

Is my product guaranteed?

We are so confident in our products that we offer a lifetime guarantee. Please email us if you have any issues. Sales@addisonross.com

The product I want is out of stock, when will it come back?

We strive to keep everything in stock all the time however sometimes our products are simply too popular! Please click the Email Me When Available button on the product page to be notified as soon as this product is back in stock. Depending on the product this could take between a week and 3 months, if you need to know, please email us and we will find out for you.

Where is my delivery?

We use DPD for our UK deliveries and DHL for our USA and Rest of the World Deliveries. We aim to ship all of our orders from our warehouse within 24 hours, once the order has left our premises you should receive tracking notification from the courier. Once the order is in the hands of the courier it is over to them, so queries should go directly through their tracking app however they promise us a 1-2 day service depending on what time of day you place your order. (ie before 2pm GMT)

What countries do you ship to?

We ship Worldwide!

How long will my order take to arrive?

We offer a next day service for orders placed before 2pm GMT. All other orders can take 2-3 working days.

Will I have to pay tax or import duty on orders going into my country?

For Europe & USA we cover the cost of import taxes and duty. All other countries, fees may apply, please email us and we will let you know. sales@addisonross.com

How do I check if my photo has uploaded properly?

A thumbnail of your image should appear next to your chosen frame on the checkout page. If it’s not there you may have forgotten to click on confirm and add to basket, please try again.

What does lifetime guarantee mean?

If your item stops working we are more than happy to replace it. If the item has been discontinued we will replace with a similar item. Please note the guarantee does not cover general wear and tear or accidental damages, for example dropping, chipping or scratching.

What does 4 for 3 mean?

If you choose any 4 products from our website you will receive the lowest price item for free. You will need to type in the code 443 at checkout. Please note you cannot use this code in conjunction with other offer codes.

Can I use more than 2 offer code?

You cannot use more than one offer code per order.